The Institute of Banking Personnel Selection (IBPS) has officially released the notification for CRP CSA-XV, inviting online applications for the recruitment of Customer Service Associates (CSA) in various participating Public Sector Banks across India. This is a golden opportunity for graduates aiming to build a stable and rewarding career in the banking sector.

Read on to learn about important dates, eligibility criteria, exam pattern, and how to apply online.

📅 Important Dates

Activity Schedule
Online Registration 01.08.2025 – 21.08.2025
Application Fee Payment 01.08.2025 – 21.08.2025
Pre-Examination Training September 2025
Preliminary Exam October 2025
Main Exam November 2025
Provisional Allotment March 2026

👉 Check more upcoming government exams

🏦 Participating Banks

  • Bank of Baroda

  • Canara Bank

  • Indian Bank

  • Punjab National Bank

  • Union Bank of India

  • UCO Bank

  • Central Bank of India

  • Bank of India

  • Punjab & Sind Bank

  • Bank of Maharashtra

  • Indian Overseas Bank

Explore more about Banking Job Notifications

🎓 Eligibility Criteria

Nationality

Candidates must be:

  • Indian citizens OR

  • Subjects of Nepal, Bhutan, or Tibetan refugees (conditions apply).

Age (As of 01.08.2025)

  • Minimum: 20 years

  • Maximum: 28 years

  • Age relaxation is applicable for candidates belonging to SC/ST, OBC (Non-Creamy Layer), Persons with Benchmark Disabilities (PwBD), and Ex-Servicemen categories, as per the Government of India guidelines. 

Educational Qualification

  • Candidates must possess a Bachelor's degree in any discipline from a university recognized by the Government of India or an equivalent qualification approved by the Central Government.

  • Proficiency in the local language of the chosen State/UT is mandatory.

  • Basic knowledge of computer operations is required.

Read our guide: Top Banking Courses & Skills After Graduation

🧾 Application Fees

Category Fee (Inclusive of GST)
SC/ST/PwBD/ESM ₹175
General/OBC/EWS ₹850

Check Fee Relaxation Rules

📝 Exam Pattern

Preliminary Exam

Subject

 

 Questions Marks Duration
English Language 30 30 20 mins
Numerical Ability 35 35 20 mins
Reasoning Ability 35 35 20 mins
Total 100 100 60 mins

Main Exam

Subject Questions Marks Duration
General/Financial Awareness 40 50 20 mins
General English 40 40 35 mins
Reasoning Ability 40 60 35 mins
Quantitative Aptitude 35 50 30 mins
Total 155 200 120 mins

💡 Tips to Crack Banking Exams

📍 State-Wise Language Preference

Applicants must demonstrate proficiency—reading, writing, speaking, and understanding—in the local language of the State/UT for which they are applying.
Example:

  • Arunachal Pradesh: English & Hindi

  • Assam: English, Hindi & Assamese

  • Bihar: English & Hindi

See Full Language List & LLPT Guidelines

📝 How to Apply Online

  1. Visit the official IBPS website: www.ibps.in

  2. Click on “CRP CSA-XV Apply Online.”

  3. Register and complete the application form.

  4. Upload required documents.

  5. Pay the application fee online.

📌 Step-by-Step Guide to Fill IBPS Form

💡 Helpful Tips for Applicants

❓ Frequently Asked Questions (FAQs)

Q1. Can I apply for more than one state?
❌ No. You can apply for only one state/UT.

Q2. Is there a descriptive paper?
📝 No. Both Prelims and Mains are objective type exams.

Q3. What is the salary of a Customer Service Associate?
💰 Basic Pay starts at ₹24,050 plus allowances.

📢 Final Words

The IBPS CRP CSA-XV exam is a gateway to secure jobs in India’s leading public sector banks. With timely preparation, proper documentation, and awareness of the local language, you can succeed in this competitive exam.

🖱️ Apply Now on IBPS Official Website
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